Delivery Information

All orders placed before 12 Noon will be processed and dispatched that day ( APC orders will not be dispatched until Monday when placed after 12 Noon on Thursday ), the orders can be tracked via the links below ( dependent on the service selected ).

All orders totalling £30 or more will be offered free shipping, subject to geographic limitations. We may, at our discretion, upgrade the shipping service to our courier service depending on the value of the goods.

The availability of free shipping will be indicated during the checkout phase, once the delivery postcode is entered/selected.

Upon receipt, all goods should be inspected before being signed for and any damages noted with the delivering party, failure to do this may lead to issues if trying to claim damages in the future.

Exclusion Zones

Zone 2 - AB / FK 17 - 21 / IV 01 - 28 / IV 30 - 36 / IV 40 / IV 52 - 54 / IV 63 / KW 01 - 14 / PA 34 - 40 /

Zone 3 - HS / IV 41 - 51 / IV 55 - 56 / KA 27 - 28 / KW 15 - 17 / PA 20 - 33 / PA 41 - 80 / PH 42 - 44 / ZE

APC Tracking

Note - Consignments may not be trackable on the day they are collected by the courier, as the delivery route cannot be calculated in advance.

Deliveries will NOT be made on Saturday, any orders placed after 12 Noon on Thursday should be dispatched on the following Monday.

Any goods returned by a courier service will be re-stocked and the order value refunded, minus the courier charges ( a 5% re-stocking charge maybe made at our discretion ).

Palletized Deliveries

Products that need to be delivered on a pallet can only be despatched to the Post Codes listed below, if yours is not listed Please Call

AL / B / BA / BB / BD / BH / BL / BN / BR / BS / CA / CB / CF / CH / CM

CO / CR /CT / CV / CW / DA / DE / DH / DL / DN / DT / DY / E / EC / EN

EX / FY /GL / GU / HA / HD / HG / HP / HR / HU / HX / IG / IP / KT / L

LA / LD /LE / LL / LN / LS / LU / M / ME / MK / N / NE / NG / NN / NP

NR / NW /OL / OX / PE / PL / PO / PR / RG / RH / RM / S / SA / SE / SG

SK / SL /SM / SN / SO / SP / SR / SS / ST / SW / SY / TA / TF / TN / TQ

TR / TS /TW / UB / W / WA / WC / WD / WF / WN / WR / WS / WV / YO

DG / EH / FK / G / HS / KA1 - KA26 / KA29 / KY / ML / PA1 - PA19 / TD

Delivery conditions are as follows:

Deliveries will be between 8am and 4pm
Vehicle arrives at delivery point.
If it’s an articulated lorry, the curtains will be opened and the pallet will be unstrapped to be taken off by the recipient (ideally by forklift).
If it's a 7.5 tonne vehicle, the vehicle will be opened ready for the pallet to be taken off by the recipient (ideally by forklift).
Drivers are not expected to assist with the goods being taken off the vehicle (If a driver assists, it is solely at their discretion).
The driver is not a Karonia employee and as such is not trained in our storage and handling procedures.
If no one can offload the delivery on the specified day, a re-delivery fee will be incurred to reschedule.
it is recommended that at least 2 people be available to unload a pallet as, for example, a worktop weighs approx 90Kg

Track your order

Please enter your 13 digit Royal Mail tracking reference number in the box below.

Any goods returned by the Royal Mail will be re-stocked and the order value refunded, minus the postage charges.

Royal Mail deliveries should not be considered as 'Lost' until 13 working days after posting.