Returns Policy

(1) Special Orders

Any special order products in terms of bespoke/made to measure items may not be cancelled.

(2) Cancellation

The buyer may cancel other orders at any time before the item has been dispatched by either:

• E: Store@Karonia.com
• T: 0345 6580 333
• 
  

(3) Return of Goods

The buyer must notify the Company that an item is being returned by completing a product return request, in order to obtain an RMA number.

If a guest checkout has been used, please email store@karonia.com and an RMA number will be issued, where appropriate.

Otherwise,simply login to your account and select the appropriate order history, from here a reorder or return request can be created by pressing the relevant button next to each product.

• For any questions relating to product returns requests, please contact:
• E: Store@Karonia.com
• T: 0345 6580 333
• 
  

The buyer may return Goods for any reason within 14 Days from date of delivery/collection provided that the following conditions are satisfied:

• (a) Goods will only be accepted if they are in brand new, unused condition and fit for immediate re-sale
• (b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition
• (c) The buyer supplies the Advice note or other proof of purchase.
• 
  

Where Goods are returned pursuant to the above conditions and are not faulty:

• Each item will incur a charge of 5%.
• The risk and cost of returning the Goods shall be at the Buyer's cost.
• 
  

The Company will examine all returned Goods and will process any refund to the Buyer within 30 Days. Unless otherwise notified by the Company the price of the Goods will be refunded, less any applicable deductions and/or collection charges.

The Company cannot offer refunds or accept returns on the following items unless they are faulty:

• (a) Special Order Goods.
• (b) If sealed packages have been opened on sensitive electronic goods.
• (c) Goods that have been fitted.
• (d) Specially manufactured products.
• 
  
• Any returns should be made to :-
• Karonia Store
  
  34A & 34D Lidgate Crescent​,
  Langthwaite Business Park,
  South Kirkby,
  West Yorkshire,
  WF9 3NR